ISO 9000 – Quality management
The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.
Standards in the ISO 9000 family include:
- ISO 9001:2015 – sets out the requirements of a quality management system
- ISO 9000:2015 – covers the basic concepts and language
- ISO 9004:2009 – focuses on how to make a quality management system more efficient and effective
- ISO 19011:2011 – sets out guidance on internal and external audits of quality management systems.
ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001.
This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in the pdf Quality Management Principles. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.
Get an overview of ISO 9001 in this powerpoint presentation
If you want to know more about the revision of ISO 9001:2015 see our revision page or watch the video:
ISO 14000 – Environmental management
The ISO 14000 family of standards provides practical tools for companies and organizations of all kinds looking to manage their environmental responsibilities.
ISO 14001:2015 and its supporting standards such as ISO 14006:2011 focus on environmental systems to achieve this. The other standards in the family focus on specific approaches such as audits, communications, labelling and life cycle analysis, as well as environmental challenges such as climate change.
The ISO 14000 family of standards are developed by ISO Technical Committee ISO/TC 207 and its various subcommittees. For a full list of published standards in the series see their standards catalogue.
ISO and the environment
ISO 14001:2015 sets out the criteria for an environmental management system and can be certified to. It maps out a framework that a company or organization can follow to set up an effective environmental management system. It can be used by any organization regardless of its activity or sector.
Using ISO 14001:2015 can provide assurance to company management and employees as well as external stakeholders that environmental impact is being measured and improved.
Learn more about the benefits of ISO 14001:2015.
There are more than 300,000 certifications to ISO 14001 in 171 countries around the world. Learn more about the ISO Survey of Certifications.
ISO 14001 has been revised
ISO 14001 Environmental Management Systems has recently been revised. Learn more about the key changes and the revision process here.
Discover the new ISO 14001.
Learn more about the key changes to ISO 14001 and the revision process.
Get an overview of ISO 14001:2015 and its benefits in this handy powerpoint presentation.
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